Delivery times given are approximate and all items are sent using Royal Mail, MyHermes or DPD depending on size and weight.
*** WE DO NOT SHIP ANY FRENCHIC ITEMS due to the nature of the products *** FRENCHIC PRODUCTS are available for COLLECTION ONLY from our concession T & J Owen, 1 The Plain, Thornbury, BS35 2AG ***
If any item is too large or heavy to be delivered via one of the above methods we will state in the product listing that it is a ‘collection only’ item.
Items listed on our website are available for immediate despatch unless they are PRE-ORDER items or some of our floral products, which are hand-made to order. We will endeavour to despatch your order within 48 hours of receipt. However, at peak times this may take a little longer.
Parcels sent via Royal Mail (recorded) usually take 1-2 days and parcels sent by MyHermes will be with you anywhere from 3 - 7 business working days from dispatch. Please be aware that this does not include the weekend - so an order received Friday will not be sent out until the following Monday.
Delivery prices are based on the size and weight of the parcel being dispatched and also the delivery location. We reserve the right to refuse to deliver any of our Maison & Coco products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.
Delivery to the Scottish Highlands, some parts of Ireland and the Isle of Man cost a little extra. Please enquire before placing your order.
Orders placed after 5pm will be dealt with the next working day. Orders placed on a weekend will be dealt with the following Monday.
If your parcel for any reason cannot be delivered because it is the third attempt, the courier company will return the parcel to their local depot where an admin fee will be applied to the parcel to resend out to you. This fee is payable by yourself and they will contact you by email. It is advisable to provide a work address if you won’t be at home to receive your order.
Postage cost starts at £5.95. Please be aware that some items such as large pieces of furniture are for collection only or courier by arrangement, please see individual listings for more information.
CLICK AND COLLECT
We are happy for you to collect your purchases for free from our Rangeworthy showroom to save on delivery charges. This is especially useful for larger items and Frenchic Products which are available through our website for collection only. However, you must contact us to arrange a collection time as there may be nobody available to assist you upon your arrival.
Our collection postcode is BS37 7QH. The full address will be given at the checkout.
Local delivery for heavy or large items may be possible. Please enquire for further details before making your online purchase.
RETURN & EXCHANGE POLICY
We really hope that you love your Maison & Coco online purchases, but if for any reason you are not satisfied with your purchase, then simply return it to us, Maison & Coco, in unused condition within 7 days for an exchange or refund of the full purchase price, excluding the original postage cost. You are required to pay the return postage unless your item was received faulty or damaged.
Goods that are received damaged will be refunded or replaced. All we ask is that you email a photograph to us so that we can see the damage and discuss the return.
Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. otherwise, we may not be able to exchange or refund you. We strongly recommend that you use a registered and insured delivery service and keep the receipt/proof of postage as we cannot accept liability for goods lost or damaged in transit.
Refunds will be processed within 7 days of receiving the returned item/s.